Privacy Policy

Privacy Policy

Kipi ServiceVerse Effective Date: June 15, 2026

Kipi ServiceVerse ("App") is operated by Edzyme Tech Private Limited ("Company", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Kipi ServiceVerse platform.

Kipi ServiceVerse is part of the KIPIVerse ecosystem and is designed to connect educational institutions with approved support service providers, including but not limited to hostel operators, transport providers, security agencies, canteen operators, stationery suppliers, maintenance contractors, healthcare providers, and other authorized service partners.

1. Information We Collect

1.1 Account Information

We may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Profile Photograph
  • Organization Name
  • Business Registration Information
  • GST Number (if applicable)
  • Address Information
  • Designation and Role

1.2 Business Information

For service providers, we may collect:

  • Company Details
  • Service Categories
  • Service Locations
  • Licenses and Certifications
  • Staff Information
  • Vehicle Information
  • Hostel Information
  • Inventory Information
  • Service Records

1.3 Institution Connection Information

When institutions and service providers establish a connection, we may collect:

  • Connection Requests
  • Approval Status
  • Assigned Services
  • Institution Information
  • Service Access Permissions

1.4 Usage Information

We may automatically collect:

  • Device Information
  • Operating System
  • Browser Type
  • App Version
  • IP Address
  • Login Activity
  • Error Logs
  • Usage Analytics

1.5 Location Information

With your permission, we may collect location data for:

  • Transport Tracking
  • Service Operations
  • Attendance Verification
  • Route Management

Location access can be disabled through your device settings.

2. How We Use Information

We use collected information to:

  • Create and manage accounts
  • Authenticate users
  • Connect institutions with service providers
  • Deliver platform services
  • Manage service operations
  • Improve platform functionality
  • Generate reports and analytics
  • Provide customer support
  • Prevent fraud and misuse
  • Comply with legal obligations

3. Educational Data Protection

Schools, coaching institutes, colleges, and educational organizations retain ownership and control over their data.

Service providers may access institution-related information only when:

  • A connection request is approved
  • Required permissions are granted
  • Access is necessary for service delivery

Service providers are prohibited from using educational data for unauthorized purposes.

4. Information Sharing

We do not sell personal information.

Information may be shared in the following circumstances:

With Connected Institutions

For approved service operations.

With Authorized Service Providers

Only according to permissions granted by institutions.

With Legal Authorities

When required by law, court order, government request, or regulatory compliance.

With Technology Service Providers

For hosting, analytics, communication, and platform operations under confidentiality obligations.

5. Data Storage and Security

We implement reasonable security measures including:

  • Secure Authentication
  • Encrypted Communications
  • Access Controls
  • Role-Based Permissions
  • Activity Monitoring
  • Backup and Recovery Systems

While we strive to protect information, no system can guarantee absolute security.

6. Data Retention

Information is retained:

  • While accounts remain active
  • As required for service operations
  • To comply with legal requirements
  • For dispute resolution and audit purposes

Data may be deleted or anonymized when no longer required.

7. Children's Privacy

Kipi ServiceVerse is intended for educational institutions and authorized service providers.

Students under applicable age requirements should access services only through authorized institutions and parents or guardians where required.

8. User Rights

Subject to applicable laws, users may:

  • Access their information
  • Update inaccurate information
  • Request account deletion
  • Withdraw permissions where applicable
  • Contact us regarding privacy concerns

9. Third-Party Services

The App may integrate with third-party services.

We are not responsible for the privacy practices of external services, websites, or applications.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Information

Edzyme Tech Private Limited

For privacy-related questions or concerns, please contact us using the details above.